1. In the App
Open MotoRev on iPhone or Android, go to your Profile, open Settings and tap Delete Account. Riders who signed up with email confirm with their password. Riders who signed in with Apple or Google are confirmed by their signed-in session.
2. On the Web
Sign in at motorev.app/settings/actions and choose Delete Account. This works from any browser, including if you no longer have the app installed.
3. By Email
If you can't sign in, email [email protected] from the address on your account with the subject Delete My Account. We confirm the request came from you, then delete the account.
4. What Is Deleted
Deletion is permanent and can't be undone. Your account is deleted from our database the moment you confirm, and it removes:
- Your profile, username, photos and sign-in methods
- Your posts, comments, likes, articles and builds
- Your rides, routes, ride logs and location history
- Your bikes, garage records and documents
- Your messages, including the messages you sent to other riders, crew memberships and follows
- Your settings, notifications and safety preferences stored on our servers
Photos, videos and documents you uploaded are removed from storage by a background job, usually within an hour and in any case within a few days.
Medical information you entered stays on your device and is never sent to us. Deleting the app removes it, but copies may remain in your phone's iCloud or Google backups until those backups are replaced.
If you only want a break, Deactivate Account in Settings hides your profile and signs you out everywhere. Sign back in to reactivate.
5. What Is Kept
- A deletion record: that the account was deleted and when, with its account id, for security and abuse prevention. Its former username is removed from the record after 90 days, and the record is deleted 6 years after the deletion.
- Legal records: which Terms you accepted and any arbitration opt-out, linked to a code derived from your former account id rather than to your name or email. Because the deletion record keeps that account id, we can match them to the deleted account if a dispute requires it. They are deleted with the deletion record, 6 years after the deletion.
- Things that belong to the community: reports you filed, and places, hazards and fuel prices you added, stay without your name or account. Your support conversations are deleted with the account. A shop you opened stays open for its other members.
- Backups: copies in our hosting provider's database backups expire within 90 days at most, and backups are only ever used to restore the Service after a failure, never to bring back a deleted account.
- Purchase records held by Apple, Google or Stripe are kept by them under their own policies and the law.
The Privacy Policy has the full retention schedule.
6. Subscriptions
Deleting your account does not cancel a Pro subscription. Cancel it first so you aren't charged again:
- App Store: in your Apple Account subscription settings
- Google Play: in Google Play subscription settings
- Stripe: in Settings at motorev.app, which opens the Stripe billing portal
If you already deleted your account, email [email protected] and we will cancel a Stripe subscription for you.
7. Delete Data, Keep Your Account
You can delete your MotoRev data piece by piece without deleting your account, in the app or at motorev.app. Each item is removed from MotoRev right away and can't be restored.
- Posts, stories, comments and articles: open one and choose Delete from its More menu
- Routes and places you added: open one and choose Delete from its More menu
- Bikes, bike photos, documents and fuel logs: open the bike in your Garage and remove it, or remove a single photo, document or log
- Recent places and searches: tap Clear Recents in map search, or clear your searches in Discover
- Your parked spot and shared location: clear the parked spot on the map, or stop sharing
- Likes, saves and follows: tap them again to undo them
To delete rides, messages or anything else, or if you'd rather we do it, email [email protected] from the address on your account with the subject Delete My Data and say what to remove. We confirm the request came from you, then delete it. What we keep is listed under What Is Kept above.