Protect Safety Disclosure

This disclosure explains what MotoRev Protect does, what it cannot do, and what you agree to when you turn it on. It is part of the Terms of Service. Protect is free for every rider.

Protect Is Not an Emergency Service

MotoRev does not contact 911, police, fire or ambulance services. Protect alerts only the emergency contacts you choose. In an emergency, call 911 or your local emergency number yourself.

1. What Protect Does

In Short. It watches for a possible crash during a ride and alerts the people you choose.

• Crash detection (beta). While you record a ride, the app watches your phone's motion sensors for signs of a crash. If it sees one, it starts a countdown on your screen. If you do not tap I'm OK before the countdown ends, MotoRev alerts your emergency contacts.
• SOS. You can send an alert yourself at any time from Protect.
• Back By. You can set when you expect to be back. If the time passes and you have not tapped I'm OK or finished the ride, your contacts are alerted.
• Trip sharing. You can send a link that shows your live location until your trip ends. The link stops working 15 minutes after the trip ends, and after 24 hours at most.
• Alerts. Alerts tell your contacts your name, what happened, the time and your last known location, by text message, phone call, email and in-app notification, depending on what we have for each contact. When you tap I'm OK after an alert, contacts who were reached are told you are safe.
• Medical card. You can keep a medical card on your phone for responders. It appears on the emergency screen once a countdown runs out, and on iPhone also on the lock screen while an alert is active. It stays on your phone, as Section 4 explains.

2. What Protect Cannot Do

In Short. It can miss a crash, raise a false alarm, or fail to deliver an alert. Do not rely on it alone.

• It can miss a crash. Detection depends on how your phone is mounted or carried, the type of crash and the sensors in your phone. A low-speed fall, a crash where the phone is thrown, or a phone in a bag may not be detected.
• It can raise a false alarm. A dropped phone or hard braking can look like a crash. Tap I'm OK to cancel.
• It needs your phone and a connection. Alerts are sent by our servers. If your phone is off, broken, out of battery, or has no data connection, the alert may be late or never sent. When the app cannot reach us, it offers Text My Contacts, which opens your phone's messages with the text filled in. You still have to send it.
• It needs permissions and settings. Location, motion and notification permissions, background activity, battery saving modes, Focus or Do Not Disturb, and your phone's own settings can stop Protect from working.
• It needs you to be signed in. Protect sends alerts through your account. If you sign out, alerts cannot be sent.
• It depends on others. Text messages, calls and email go through phone carriers and service providers we do not control. Your contacts may not see or answer an alert, and they decide what to do.
• Locations are approximate. GPS can be off by tens of meters or more, and the last known location may be out of date.
• Crash detection is in beta. It is still improving and may change.

3. Your Responsibilities

In Short. Pick contacts who agreed, keep their details current, and test that it works for you.

• Add only emergency contacts who have agreed to receive alerts from MotoRev about you, and keep their numbers and emails current.
• Tell your contacts what an alert means and what you want them to do.
• Keep the app updated, keep the permissions Protect asks for turned on, and keep your phone charged and mounted or carried securely.
• Cancel false alarms quickly with I'm OK.
• Never handle your phone while riding. Pull over first.
• Wear proper gear, ride within your limits and obey traffic laws. Protect does not prevent crashes.

4. Your Information

In Short. Contacts and incidents are on our servers so alerts can be sent. The medical card stays on your phone.

• Emergency contacts (names, phone numbers, email addresses) and incident records (time, location, ride line, sensor readings around the event and who was alerted) are stored on our servers so we can send and follow up on alerts. Incidents and their alert records are kept for 2 years, Protect sessions for 90 days, and the record of who viewed them for 3 years.
• Only a small group of MotoRev staff with a separate safety permission can open your contacts, ride lines and crash data, to handle an incident or a legal request. Every view is logged.
• The medical card stays on your phone and is never sent to us. It is included in your phone's backups and moves to a new phone with them. Signing out does not erase it. The Privacy Policy explains more.

5. Protect Stays On

In Short. Protect keeps working even if your account is restricted.

Protect keeps working in the app if your account is suspended or banned, and while you decide whether to accept new Terms. You can still send SOS, use crash detection and Back By, and manage your emergency contacts. Trip sharing starts from a recorded ride, so it is not available while you are banned.

6. No Warranty

In Short. We do our best, but we do not promise Protect will work every time.

Protect is provided under the warranty disclaimer and limitation of liability in the Terms. We do not promise that Protect will detect any crash or deliver any alert, or deliver it within any time. Nothing in this disclosure limits liability that the law does not allow us to limit.

7. Contact

Questions about Protect: [email protected]. In an emergency, call 911 or your local emergency number.